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joay99 collects only the account and transaction data we need to run your wallet, process payments through bKash, Nagad or Bank Transfer, and keep your account secure. This policy tells you exactly what we hold, why we hold it, and the steps available to you — subject to your local law and eligible region.
When you open an account with us, we collect the information you provide directly — your name, contact details and the payment method you choose to use, whether that is bKash, Nagad or Bank Transfer. We also collect data that your device and browser generate automatically when you navigate the site: pages visited, session length and the device type you are using. We hold this data to verify your identity against your account, process wallet movements, respond to your support requests and, where you have opted in, send account-relevant messages. We do not sell your personal data to third parties, and we do not share it with advertisers. We may share limited data with payment processors — for example, to confirm a bKash or Nagad transaction — and with service providers who operate under data-handling agreements with us. Data we collect is stored in systems with access controls reviewed on a regular basis. Retention periods depend on the purpose: account records are kept while your account remains open and for a period after closure as required under applicable rules. Where local law in Bangladesh sets specific obligations on data handling or retention, those obligations apply to how we process your information. Availability of all services remains subject to local law and eligible regions.
Transaction references tied to bKash payments are held to confirm wallet movements and support any dispute you raise about a specific transfer in your account history.
Nagad transfer records are stored alongside your account ledger so you can cross-check any deposit or withdrawal entry directly from the transaction section of your account.
Bank Transfer data — including the reference number we issue — is retained for reconciliation and to respond to any query you submit through the account support route.
This policy applies to all data we collect through joay99 and the account services available on this domain. It does not extend to third-party websites you reach by following a link away from our site, nor to the independent data practices of payment processors such as bKash or Nagad, which operate under their own published policies. Understanding the boundary helps you know exactly whose obligations apply at each step of your account journey.
Data collected when you log in, update your profile or change your password falls inside this policy. We hold login session data to protect your account from unauthorised access and to support identity verification steps shown in your account settings.
Payment records — including bKash, Nagad and Bank Transfer references — are covered by this policy for the purpose of reconciliation and dispute handling. The payment provider's own policy governs how they process your wallet data on their side.
Browsing data generated while you navigate the lobby, sports markets or casino sections is collected under this policy. We use it to understand which sections you visit so we can improve navigation — not to profile you for external advertising.
Game studios available in the lobby — including Bigtime Gaming, CQ9 and Microgaming — operate their own platforms for game delivery. Their data practices sit outside this policy; review their published terms separately if you have questions about game-level data.
You have the right to review what data we hold against your account, request corrections where something is wrong and ask us to explain why we are holding a specific record. These are not abstract rights — each one maps to a step you can take right now. To review your stored account details, open the account settings section after logging in; your profile data, contact information and linked payment method are displayed there. If something is incorrect — a mismatched name or an outdated contact detail — you can update most fields directly from the same screen. For records you cannot edit yourself, such as historical transaction references, contact our support team with the specific entry you want reviewed. You can also ask us to delete your account and the data attached to it; we will confirm which records we are required to retain under applicable rules before proceeding. Where local law in Bangladesh gives you additional rights over your personal data, those rights apply. Access to these options remains subject to local law and eligible regions.
Log in and open account settings to see the profile and contact data we hold. Transaction records are listed in the history section of your wallet, including bKash and Nagad references.
Most profile fields are editable directly in account settings. For fields locked after verification, submit a correction request through the support route and reference the specific field you want updated.
If you want to understand why we hold a particular record, send us a written query through the contact route shown in the support section of this page. We will respond with a clear explanation of the purpose and retention basis.
You can request full account closure and data deletion by contacting our support team. We will outline any records we are obliged to retain and confirm the deletion of all others once the process is complete.
If you have a question about this privacy policy, a request to access your data, or a concern about how a record has been handled, use the contact routes below. We respond through the channel you write to us on. No channel listed here is invented — these are the routes you will find published on joay99. For data-related matters specifically, describe the account record or data point you are asking about so we can locate it quickly and give you a clear answer.
Open the live chat widget visible on the site when you are logged in. Describe the data question or policy concern clearly and our support team will pick it up from there.
Send your data request or policy question to the support email address published in the contact section of the site. Include your account username and the specific record or concern you are raising.
The help section in your account area contains published guidance on data rights and account management steps. Check there first — many common questions about records and corrections are answered without needing to contact the team.
We apply access controls to the systems where your account data is stored. Cookies on joay99 are used for session management — keeping you logged in across pages — and for basic analytics that tell us which sections of the site are used most. We do not use cookies to track you across other websites. You can manage cookie preferences through your browser settings; blocking session cookies will affect your ability to stay logged in. Data retention follows the purpose of the record: active account data is held while your account is open, transaction records are held for the period required under applicable rules, and marketing preferences are cleared when you withdraw consent. If you want to know how long a specific type of record is kept, contact us using the routes in the support section above.
Account data is stored in systems where access is restricted to authorised personnel only. We review access permissions on a regular basis and do not give external parties access to your personal records without a clear, documented reason.
Session cookies keep your login active while you browse. Analytics cookies help us understand site usage at an aggregate level. You control both through your browser; the cookie notice on the site gives you the option to manage preferences before browsing.
We keep data only as long as the purpose requires it. Transaction records — including bKash, Nagad and Bank Transfer references — are held for reconciliation and compliance periods. Profile data is removed when you close your account, subject to mandatory retention rules.
When we update this policy, the revised version is published on this page with a note on what changed. Continuing to use your account after a policy update means you have seen the revised terms. You can always contact us to ask what changed and why.
These questions cover the data and privacy points we hear most often from account holders. If your question is not here, use the support routes listed above to get a direct answer.
We collect the details you enter during registration — name, contact information and your chosen payment method, such as bKash or Nagad. We also collect device and session data generated automatically when you browse the site. This is explained in the policy details section above.
We share limited data only with payment processors — to confirm a bKash, Nagad or Bank Transfer transaction — and with service providers under data-handling agreements. We do not sell your data to advertisers or unrelated third parties. Game studios in the lobby handle their own game-delivery data separately.
Log in and go to account settings to view your profile, contact details and linked payment information. Your transaction history, including wallet records for bKash, Nagad and Bank Transfer, is in the wallet section. For records not visible in your account, contact support with the specific detail you need.
Yes. Contact our support team through live chat or the published email address and request account closure and data deletion. We will confirm which records we must retain under applicable rules — such as transaction references — and delete the rest once the process is complete.
We use session cookies to keep you logged in and analytics cookies to understand aggregate site usage. You can manage or block cookies through your browser settings. Blocking session cookies will affect how you stay logged in. The cookie notice on the site lets you set preferences before you start browsing.
This policy applies to data collected through joay99 regardless of where you access it from. However, access to the platform and any rights you hold over your data depend on your local law and eligible region. Where Bangladesh law sets specific data obligations, those apply to how we process your information.